REFUND AND CANCELLATION POLICY
1. Definitions
For the purpose of this Policy:
1.1‘Company’ refers to QuintEdge, including its affiliates, employees, trainers, and representatives.
1.2‘Student’ refers to any individual enrolling in any course (through online or offline mode), program, or service.
1.3‘Course’ includes all offerings such as CFA, FRM, ACCA, Investment Banking, Financial Modelling, Risk Modelling, and related programs.
1.4‘Services’ include live classes, recorded content, study materials, doubt-solving sessions, mentorship, placement support, and any additional services.
1.5‘Enrolment Date’ means the date on which payment is successfully received by the Company.
1.6‘Batch Start Date’ means the officially communicated course commencement date, as per the notification issued by the Company.
1.7‘Access’ means the grant of login credentials, course material availability, or attendance (in full or in part) in any session.
1.8‘Platform’ means the Company’s online learning management system, website, mobile application, or any other digital interface through which Services are delivered or accessed.
1.9‘Material Delay’ means a postponement of the Batch Start Date by more than thirty (30) calendar days from the originally communicated schedule.
2. General Policy Principles
2.1All purchases made are subject to strict eligibility conditions for cancellation and refund. The Company follows a limited refund model due to the nature of digital education services. Access to course material, classes, or resources constitutes partial consumption of service, thereby affecting refund eligibility. Refunds, where applicable, shall be processed only to the original payment method.
2.2For this Policy, services are classified as:
2.2.1Live Courses include instructor-led classes delivered in real-time (online/offline/hybrid).
2.2.2Recorded Courses include pre-recorded content with immediate access upon purchase.
2.2.3Additional support services including placement assistance, resume building, and mock interviews.
2.3This Policy governs all enrolments made by Students for any course, program, training, or service offered by QuintEdge, including but not limited to: Live Online Courses; Offline Classroom Programs; Hybrid Courses (Online + Offline); Recorded / Self-Paced Courses; Workshops, Bootcamps, and Short-Term Programs; and Mentorship, Placement Assistance, and Add-on Services.
2.4This Policy shall be read in conjunction with the Terms and Conditions and Privacy Policy of the Company.
2.5QuintEdge provides specialised educational and training services through a combination of digital and live instructional delivery models. Such services inherently include the following characteristics:
2.5.1All course materials, including lectures, recordings, notes, models, presentations, and proprietary frameworks, constitute valuable intellectual property owned by QuintEdge and/or its licensors. Access to such content results in irreversible exposure to proprietary knowledge.
2.5.2Certain programs, particularly live and mentor-led batches, are conducted with restricted capacity. Enrolment by a student result in the reservation and blocking of a finite seat that cannot be simultaneously allocated to another prospective participant.
2.5.3Courses are delivered in accordance with predefined academic schedules, batch timelines, and progression structures.
2.6In light of the nature of services described above, the following principles shall apply:
2.6.1Refunds shall not be treated as an automatic or unconditional right. Any refund, if permitted, shall be subject strictly to the terms, conditions, timelines, and eligibility criteria set forth in this Policy.
2.6.2The provision of access to any part of the course, including but not limited to login credentials, digital materials, recorded lectures, or participation in live sessions, shall be deemed as commencement of service consumption. Upon such access, the service shall be considered substantially rendered for the purposes of refund eligibility.
2.6.3By enrolling in a seat-limited program, the student acknowledges that such enrolment results in the exclusion of other potential participants. Accordingly, cancellation or withdrawal may cause demonstrable commercial and operational loss to QuintEdge, which justifies reasonable restrictions on refunds and the imposition of cancellation conditions.
2.7By completing enrolment, making payment, or accessing any part of the Services, the student expressly agrees, acknowledges, and confirms that:
2.7.1The student is deemed to have read, understood, and agreed to be bound by this Policy, along with all other applicable terms governing the Services.
2.7.2The student expressly waives any claim to unconditional refunds and agrees that refund rights, if any, shall be governed exclusively by the terms set forth herein.
2.7.3The student acknowledges that the transaction constitutes a contract for the provision of services (including digital educational services and intellectual property access), and not a sale of goods.
2.7.4The student confirms that enrolment has been undertaken voluntarily, based on independent evaluation of the course details, and not in reliance on any guarantee, representation, or assurance beyond those expressly stated in official QuintEdge materials.
3. No-Refund and Cancellation Restrictions
3.1The student acknowledges and agrees that, due to the nature of services provided by QuintEdge, certain circumstances shall render the enrolment strictly non-refundable and non- cancellable except as hereinafter mentioned in this Policy.
3.2The Services shall be deemed to have commenced and/or been consumed upon the occurrence of any of the following events, whichever is earlier:
3.2.1Issuance of login credentials or access to any digital Platform to the student.
3.2.2Access to or viewing of any recorded content, materials, or resources by the student, whether before or after the beginning of any class or batch.
3.2.3Attendance (in full or in part) of any live class or session.
3.2.4Conduct of scheduled classes, irrespective of whether the student attends such classes. Upon the occurrence of any of the above, the Service shall be considered partially or substantially rendered, and refund eligibility shall be restricted accordingly.
3.3Cancellation of enrolment shall not be permitted, and no refund, credit, or transfer shall be granted, upon the occurrence of any one or more of the following:
3.3.1The student has attended more than two (2) live classes; or
3.3.2More than two (2) live classes have been conducted as per the batch schedule, irrespective of the student’s attendance; or
3.3.3The student has been granted access to any recorded course content, including but not limited to recorded lectures, study materials, LMS access, or downloadable resources. Provided that for the avoidance of doubt, where access to course content or study materials is provided prior to the commencement of live classes, such access shall be deemed as commencement and consumption of the Services, and the student shall not be eligible for any cancellation or refund, notwithstanding that no live classes have been attended. Provided that upon occurrence of any of the above events- (a) the enrolment shall become final, binding, and non-cancellable; and (b) the student shall not be entitled to any refund, whether in full or in part, under any circumstances.
3.4In the event a student defaults on any agreed instalment payment:
3.4.1all amounts previously paid by the student shall stand forfeited in accordance with the Terms and Conditions.
3.4.2no refund shall be granted in respect of amounts already paid, whether in full or in part.
3.4.3the Company shall be entitled to suspend or terminate the student’s access to the Services, as further set out in the Terms and Conditions (Clause 6.4).
3.5A Student may request a refund prior to the grant of any Access (including login credentials), provided that all of the following conditions are satisfied:
3.5.1No access to any course content, including but not limited to LMS access, login credentials, recorded lectures, or study materials, has been granted or activated; and
3.5.2The student submits a written refund request from their registered email ID within ten (10) days from the Enrollment Date.
3.6Subject to fulfilment of the conditions in Clause 3.5, refunds shall be processed as follows: Time Elapsed from Enrollment Date Refund Amount Within 7 days 100% of fees paid Between 7-10 days 50% of fees paid Beyond 10 days No refund
3.7The retained portion of the fees shall be deemed reasonable and necessary to cover: administrative and onboarding costs; payment gateway and processing charges; and seat blocking, allocation, and associated opportunity costs.
3.8Notwithstanding anything contained in this Clause, a Student shall immediately become ineligible for any refund upon the occurrence of any of the following:
3.8.1Access to any course content or study material is granted or activated, irrespective of actual usage: or
3.8.2Any condition under Clause 3.3 (Non-Cancellation Scenarios) is triggered.
3.9All enrolments made under limited-time offers, discounted pricing, scholarships, combo or bundled programs, or referral or special promotional schemes shall also be governed by this Policy with respect to refund and cancellation, unless otherwise expressly stated in writing.
3.10For programs offering placement assistance or career support, QuintEdge does not guarantee job placement, salary levels, or interview outcomes. Accordingly, no refund or cancellation shall be granted on the basis of: (a) dissatisfaction with placement outcomes; (b) failure to secure employment; or (c) perceived mismatch of expectations.
3.11The Student agrees not to initiate any chargeback, payment reversal, or dispute with any bank, card network, or payment gateway in a manner that misrepresents the facts or is inconsistent with this Policy or the Terms and Conditions, where the Services have been delivered or Access has been granted as described in Clause 3.2. A Student’s right to raise a chargeback for genuine non-delivery of Services is not affected by this Clause.
4. Absolute Non-Refundability for Recorded and Digital Courses
4.1All courses delivered in a fully recorded, pre-recorded, or on-demand digital format (“Recorded Courses”) shall be strictly non-refundable and non-cancellable under any circumstances, subject only to Clause 4.5 below.
4.2This strict no-refund position shall apply irrespective of: the duration for which access has been granted or utilised; whether the Student has accessed, partially accessed, or not accessed the content; the extent of course completion or progress made by the student; the student’s level of satisfaction, expectations, or subjective assessment of the course; or any change in the student’s personal, professional, or academic circumstances.
4.3The student expressly acknowledges that: Recorded Courses constitute digital goods integrated with educational services and protected intellectual property; upon grant of access (including login credentials, streaming rights, or downloadable materials), the content becomes immediately accessible and reproducible, making reversal of the transaction impractical and commercially unviable; and accordingly, such access shall be deemed as complete and irrevocable delivery of service for the purposes of refund eligibility.
4.4By enrolling in any Recorded Course, the Student provides express and informed consent to receive immediate access to digital content; acknowledges and agrees that such consent results in a waiver of any right to cancellation or refund, to the fullest extent permitted under applicable law; and confirms understanding that Recorded Courses differ materially from live or batch- based programs and are governed by stricter refund limitations.
4.5Notwithstanding the above, refunds may be considered only in the following limited circumstances:
4.5.1Proven technical failure attributable solely to QuintEdge, resulting in complete inability of the student to access the purchased content.
4.5.2Any other circumstance mandated by applicable law. In such cases, QuintEdge reserves the right to first provide technical rectification or restoration of access prior to considering any refund.
5. Course Cancellation by QuintEdge
5.1Notwithstanding Clauses 3 and 4, in the event QuintEdge cancels a course or batch prior to or after commencement due to operational, academic, or unforeseen reasons, the student shall be entitled to either:
5.1.1a full refund of the fees paid; or
5.1.2a transfer to another batch or equivalent course, at no additional cost.
5.2The choice between refund and transfer shall rest solely with the student.
5.3Refunds under this Clause shall not be subject to administrative deductions, except where required by law or payment processing limitations.
5.4The student shall communicate their decision within fifteen (15) days of receiving notification of cancellation by the Company. Failure to do so shall be deemed acceptance of transfer to an equivalent batch.
6. Batch Rescheduling or Material Delay
6.1A Material Delay shall mean a postponement of the Batch Start Date by more than thirty (30) calendar days from the originally communicated schedule.
6.2In the event of a Material Delay, the student may opt for: a refund, calculated based on the portion of services not yet delivered; or transfer to a future batch or equivalent program, without additional charges. Such request must be made within fifteen (15) days after notification of the delay.
6.3No refund under this Clause shall be granted where: the delay is caused by Force Majeure events; and reasonable alternatives (such as recorded sessions, backup faculty, or rescheduling within a reasonable timeframe) are provided.
7. Duplicate or Erroneous Payments
7.1In the event of an accidental duplicate payment or excess payment made by the student due to technical error, payment gateway malfunction, or user mistake, QuintEdge shall, upon verification, process a full refund of the excess amount.
7.2Such refunds shall not be subject to cancellation deductions and shall be processed within standard refund timelines.
7.3QuintEdge reserves the right to request reasonable documentation or proof to verify such claims.
8. Mode And Processing of Refunds
8.1All refunds shall be processed through: the original mode of payment, only where technically feasible; or bank transfer or any other method deemed appropriate by QuintEdge.
8.2Refund timelines: Stage Timeline Approval by QuintEdge 7-10 working days Credit processing / receipt 7-15 additional working days International payments Up to 30 calendar days
8.3QuintEdge shall not be liable for any delay in the processing or receipt of refunds arising due to: delays attributable to banks or financial institutions; delays or technical issues at payment gateways or intermediaries; regulatory, compliance, or statutory processing requirements; or any delay, failure, or error attributable to the student’s bank or payment service provider, provided the refund has been duly initiated by QuintEdge.
9. Mode of Cancellation and Refund Request
9.1All requests for cancellation or refund must be submitted in writing by the student, and sent from the student’s registered email ID to the Company’s official email address (currently: info@quintedge.com).
9.2Any request made through the following modes shall be deemed invalid and shall not be considered: WhatsApp messages or chats; phone calls or verbal communication; social media platforms including Instagram, LinkedIn, or similar channels; or any email sent from an unregistered or unauthorised email ID.
9.3A request shall be deemed to have been validly received only upon actual receipt of the email in the Company’s official inbox, and the date of such receipt shall be considered for the purpose of determining eligibility under this Policy.
10. Finality of Refund Decisions
All refund determinations made by QuintEdge in accordance with this Policy shall be final and binding, subject only to applicable legal remedies available under the law of the land, including the right of a Student to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
11. Exceptional Circumstances
11.1Notwithstanding anything contained elsewhere in this Policy, the Company may, at its sole and absolute discretion, consider requests for refund in exceptional circumstances, on a case-by- case basis.
11.2Such exceptional circumstances may include, without limitation:
11.2.1Verified medical emergencies affecting the student, supported by appropriate documentary evidence.
11.2.2Events constituting force majeure, being circumstances beyond the reasonable control of the student.
11.3The Student acknowledges that consideration of any refund under this Clause: (a) shall not be construed as a right or entitlement; and (b) shall not create any precedent for future claims.
11.4Any decision taken by the Company under this Clause shall be final and binding, subject to applicable legal remedies, and no further claims or disputes shall be entertained in this regard.
12. Deductions and Charges
12.1In all cases where a refund is approved under this Policy, the Company reserves the right to deduct such amounts as may be reasonably applicable, including but not limited to- payment gateway charges, transaction fees, or banking charges incurred; applicable taxes, duties, or statutory levies already remitted to governmental authorities; and administrative, processing, or onboarding charges incurred in relation to the enrolment.
12.2The student acknowledges that all such deductions are reasonable and necessary to cover actual costs incurred by the Company and shall be determined at the sole discretion of the Company, acting in good faith.
13. Study Materials and Intellectual Property
13.1All study materials, including but not limited to digital content, recorded lectures, downloadable resources, and LMS content (“Study Materials”), shall remain the exclusive intellectual property of the Company.
13.2The student expressly acknowledges that access to Study Materials may be provided prior to the commencement of live classes, and such access constitutes a material and substantial part of the Services.
13.3Upon the earlier of access, activation, download, or use of any Study Materials: (a) the Services shall be deemed to have commenced and been consumed (in whole or in part); and (b) the student shall not be entitled to any cancellation or refund, in whole or in part.
13.4The student shall not, directly or indirectly: reproduce, distribute, share, publish, or commercially exploit any Study Materials; or permit unauthorised access to such materials in any manner whatsoever.
14. Fraud, Misuse, and Breach
14.1Notwithstanding anything contained in this Policy, no refund shall be granted in cases involving: misrepresentation of identity or enrolment details; sharing of login credentials or unauthorised access to the course; unauthorised distribution, reproduction, or circulation of Study Materials; or any violation of the Terms and Conditions or this Policy.
14.2In addition to denial of refunds, the Company reserves the right to: suspend or terminate access to Services without notice; and initiate appropriate legal action for protection of its intellectual property and contractual rights.
15. Limitation of Liability
15.1To the fullest extent permitted by applicable law, the total liability of the Company arising out of or in connection with the Services or this Policy shall be limited to the amount actually paid by the student for the relevant course or service.
15.2The Company shall not be liable for any: indirect, incidental, consequential, special, or punitive damages; loss of opportunity, loss of income, or loss of profits; failure to achieve any academic, professional, or career outcome; or performance in any examination, assessment, or certification. 15.3. The student acknowledges that the limitations set out in this Clause form an essential basis of the agreement, and that the pricing of the Services reflects this allocation of risk.
15.4Nothing in this Policy shall exclude or restrict liability where such exclusion is prohibited under applicable law, including the Consumer Protection Act, 2019.
16. Dispute Resolution and Jurisdiction
16.1In the event of any dispute, claim, difference, or controversy arising out of or in connection with this Policy or the Services (“Dispute”), the parties shall, in the first instance, attempt to resolve such Dispute amicably through good faith negotiations. The aggrieved party shall notify the other party in writing. The parties shall endeavour to resolve the Dispute within fifteen (15) days from the date of such notice.
16.2If the Dispute is not resolved amicably within the period specified in Clause 16.1, the same shall be finally resolved by binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
16.3Appointment of Arbitrator
16.3.1The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties within fifteen (15) days of the dispute being referred to arbitration.
16.3.2The appointed arbitrator shall be an independent and impartial person, complying with all independence and impartiality requirements under the Arbitration and Conciliation Act, 1996, including the Fifth and Seventh Schedules thereto.
16.3.3In the event the parties fail to mutually appoint the arbitrator within the said period, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended.
16.4The seat and legal place of arbitration shall be New Delhi, India. The venue of arbitration shall be New Delhi, unless otherwise determined by the arbitrator. The arbitration proceedings shall be conducted in the English language. This Policy shall be governed by and construed in accordance with the laws of India.
16.5Nothing in this Clause shall restrict the right of a Student, where applicable as a “consumer” under the Consumer Protection Act, 2019, to approach a Consumer Disputes Redressal Commission (District, State, or National). This dispute resolution mechanism is intended to govern commercial disputes and shall not be construed to oust consumer forum jurisdiction.
16.6Nothing contained herein shall restrict either party from seeking interim or injunctive relief from courts of competent jurisdiction, including for the protection of intellectual property rights, confidential information, or enforcement of contractual obligations.
16.7The arbitral award shall be final, binding, and conclusive upon the parties, subject only to remedies available under applicable law.
16.8The arbitral tribunal shall have the power to award costs of arbitration, including arbitrator’s fees, administrative expenses, and reasonable legal fees. Unless otherwise determined by the arbitrator, the unsuccessful party shall bear the reasonable costs incurred by the successful party. Where the arbitrator determines that a claim or defence is frivolous, vexatious, or without merit, or that a party has acted in bad faith, the arbitrator may impose enhanced or punitive costs, including full indemnification of the opposing party’s legal expenses.
16.9Subject to the arbitration provisions above, the courts at New Delhi, India shall have exclusive jurisdiction over: applications under the Arbitration and Conciliation Act, 1996; enforcement of arbitral awards; grant of interim relief; and any matter not capable of settlement by arbitration. All online enrolments shall be deemed to have been concluded at New Delhi, India, and the student irrevocably submits to the exclusive jurisdiction of courts at New Delhi.
17. Policy Updates and Modifications
17.1The Company reserves the right to modify, amend, or update this Policy at its sole discretion, from time to time.
17.2Any such modifications shall become effective upon publication on the Company’s website or other official communication channels, with not less than seven (7) days’ prior notice for material changes.
17.3The student’s continued access to or use of the Services after such updates shall constitute deemed acceptance of the revised Policy.
Student Acknowledgement By completing Enrolment, making payment, or accessing the Services, the Student confirms that they have read, understood, and agree to be bound by this Refund and Cancellation Policy and all incorporated documents.
