TERMS AND CONDITIONS
1. Definitions
In these Terms, unless the context otherwise requires,
1.1‘Company’ means QuintEdge, a registered partnership firm having its registered office at 2/3, West Patel Nagar, New Delhi, Delhi – 110008, including its partners, employees, affiliates, successors and assigns.
1.2‘Student’ means any individual who enrolls in or accesses the Services.
1.3‘Services’ include live classes, recorded lectures, LMS access, study materials, mentorship, and placement assistance, as applicable to the specific Course enrolled in.
1.4‘Content’ means all proprietary material including videos, notes, models, documents, and live session recordings.
1.5‘Enrollment’ means confirmed registration upon payment and acceptance of these Terms.
1.6‘Course’ means any educational or training program offered by the Company, including but not limited to CFA, FRM, ACCA, Investment Banking, Financial Modelling, Risk Modelling, and related programs, whether delivered in live, recorded, hybrid, or self-paced format.
1.7‘Platform’ means the Company’s online learning management system, website, mobile application, or any other digital interface through which Services are delivered or accessed.
1.8‘Fees’ means the total consideration payable by the student for enrollment in a Course or Service, as communicated by the Company at the time of Enrollment.
1.9‘Access’ means the grant of login credentials, activation of course content, availability of study materials, or attendance (in full or in part) in any live session, as more particularly described in the Refund and Cancellation Policy.
1.10‘Enrollment Date’ means the date on which payment of Fees is successfully received by the Company.
1.11‘Batch Start Date’ means the officially communicated commencement date of a Course batch, as notified by the Company.
1.12‘Material Delay’ means a postponement of the Batch Start Date by more than thirty (30) calendar days from the originally communicated schedule.
2. Formation of Contract and Electronic Consent
2.1These Terms constitute a valid and binding contract between the student and the Company, formed in accordance with applicable laws, including the Indian Contract Act, 1872 and the Information Technology Act, 2000.
2.2A legally binding contract shall be deemed to arise upon the student undertaking any of the following actions:
2.2.1making payment of any fee, in whole or in part.
2.2.2clicking acceptance of the Terms and Conditions or related policies (including clickwrap acceptance).
2.2.3registering for or enrolling in any Course or Service.
2.2.4accessing or using the Platform for the purpose of or following Enrollment.
2.2.5executing any physical or electronic enrollment form or declaration.
2.3The student agrees that the above actions constitute valid acceptance and shall have the same legal effect as a written agreement executed with physical signature.
2.4The student confirms that:
2.4.1the Terms and applicable policies were made available prior to acceptance.
2.4.2the student had the opportunity to review the same.
2.4.3acceptance is voluntary and free from coercion or undue influence.
2.5The student agrees that electronic records maintained by the Company, including login data, timestamps, and transaction records, shall be sufficient evidence of acceptance, unless proven otherwise. See also Clause 17 (Electronic Records).
2.6This Clause shall survive termination of these Terms.
3. Nature of Services and Commercial Basis
3.1The student acknowledges that the Services provided by the Company are:
3.1.1educational and training services delivered through live sessions, recorded content, and digital platforms.
3.1.2based on proprietary content, methodologies, and materials owned or licensed by the Company.
3.1.3provided as a contract for services, and not as a sale of goods.
3.2The student further understands that:
3.2.1the services involve intangible and non-returnable benefits, including access to knowledge, instruction, and academic resources.
3.2.2once access to the Services is granted including but not limited to the issuance of login credentials, access to or viewing of any recorded content or study materials, attendance at any live session, or the conduct of scheduled sessions irrespective of the student’s attendance - the Company shall be deemed to have commenced performance. The specific triggers for deemed commencement are more particularly described in the Refund and Cancellation Policy.
3.3Accordingly, the student agrees that:
3.3.1the Services, once accessed, are not capable of being returned;
3.3.2any refund, cancellation, or withdrawal shall be governed exclusively by the Refund and Cancellation Policy.
3.4The student acknowledges that:
3.4.1the Services are outcome-variable and depend on individual effort, participation, and external factors;
3.4.2the Company does not guarantee any specific academic, professional, or financial result;
3.4.3dissatisfaction alone shall not constitute deficiency of service where the Services have been delivered substantially as described.
3.5The student further agrees that:
3.5.1enrollment results in allocation of limited seats and resources;
3.5.2the pricing of the Services is based on advance commitment and resource planning, and not on actual usage.
4. Enrollment, Account and Access
4.1The student shall provide accurate and complete information at the time of Enrollment and keep such information updated.
4.2Upon Enrollment, the Company shall endeavor to provide access credentials (such as login ID and password) to the student within a reasonable period, ordinarily not exceeding three (3) business days from receipt of payment. The student agrees that:
4.2.1such credentials are personal and non-transferable;
4.2.2the student shall not share or permit use of their account by any third party;
4.2.3the student is responsible for maintaining the confidentiality of their credentials.
4.3The student shall be responsible for all activity conducted through their account, and any access using the student’s credentials shall be deemed to be by the Student, unless proven otherwise.
4.4The Company may, acting reasonably, monitor usage and restrict or suspend access in case of:
4.4.1suspected misuse or unauthorized sharing;
4.4.2breach of these Terms;
4.4.3security or operational concerns.
4.4.4Such monitoring shall be conducted in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023.
4.5In the event of a material breach of this Clause, the Company may suspend or terminate access to the Services. Refunds, if any, shall be governed strictly by the Refund and Cancellation Policy.
4.6The Company shall not be liable for any loss arising from:
4.6.1unauthorized access due to the Student’s failure to safeguard credentials;
4.6.2temporary restrictions imposed for security or compliance reasons.
4.7Access to the Services is limited, revocable, and subject to compliance with these Terms.
5. Course Delivery and Operational Flexibility
5.1The Services may include live sessions (online/offline/hybrid), recorded content, assignments, study materials, and support sessions, as determined by the Company.
5.2The structure, content, schedule, and mode of delivery of the Course shall be determined by the Company based on academic and operational requirements.
5.3The Company may, acting reasonably, modify the Course, including:
5.3.1curriculum or content;
5.3.2schedule or sequence of sessions;
5.3.3faculty or instructors - the Company shall make reasonable efforts to inform students of any material change to faculty in advance;
5.3.4mode of delivery (online/offline/hybrid).
5.4The student acknowledges that such changes are a normal part of educational services and agrees that reasonable modifications shall not, by themselves, constitute breach or deficiency of service.
5.5The Company will use reasonable efforts to deliver the Course substantially as described; however, exact adherence to schedules, faculty, or format is not guaranteed. Substantial delivery shall be assessed by reference to the overall Course objectives, total session hours, and content coverage, taken as a whole.
5.6In case of rescheduling, temporary interruption, or faculty substitution, the Company may provide alternatives such as rescheduled sessions or recorded content, which shall be treated as adequate fulfilment of its obligations; provided that, in the event of a Material Delay as defined in these Terms and the Refund and Cancellation Policy, the Student’s rights shall be as specified therein.
5.7The student agrees that:
5.7.1inability to attend scheduled sessions for personal reasons shall not entitle the student to refund or rescheduling, save in exceptional circumstances considered under the Refund and Cancellation Policy;
5.7.2access to the Course is provided as a whole, and not linked to any specific session or instructor.
6. Fees, Payment Terms, and Financial Obligations
6.1The Fees payable by the student for enrollment in any Course or Service shall be as communicated by the Company at the time of Enrollment, whether through the Platform, official communication channels, or written documentation.
6.2The student agrees and acknowledges that:
6.2.1payment of Fees, whether in full or in part, constitutes a binding and irrevocable financial commitment, subject only to the limited provisions of the Refund and Cancellation Policy;
6.2.2the obligation to pay Fees arises upon Enrollment and is not contingent upon actual usage, attendance, or completion of the Services.
6.3Unless expressly agreed otherwise in writing:
6.3.1all Fees shall be payable in advance;
6.3.2no access to Services shall be granted until payment is successfully received.
6.4In the event the Company permits payment in instalments:
6.4.1the student shall strictly adhere to the agreed payment schedule;
6.4.2failure to pay any instalment on or before the due date shall constitute a material breach of these Terms;
6.4.3upon such breach, the Company shall be entitled, without prejudice to other rights, to: suspend or restrict access to Services; accelerate and demand immediate payment of all outstanding amounts; and terminate the Enrollment, subject to the Refund and Cancellation Policy and applicable law.
6.5The student shall be solely responsible for:
6.5.1ensuring accuracy of payment details;
6.5.2bearing all applicable taxes, levies, bank charges, and payment gateway fees, unless expressly stated otherwise.
6.6The Company shall not be liable for payment failures arising from banking errors, network issues, or third-party payment gateway disruptions beyond its control.
6.7The student expressly agrees that Fees once paid shall not be adjusted, transferred, or set off against any other course, service, or future offering, except at the sole discretion of the Company. Any request for financial adjustment shall be governed strictly by the Refund and Cancellation Policy.
6.8The student acknowledges that the pricing of the Services is based on advance commitment, seat allocation, and resource planning, and not on a pay-per-use model.
6.9This Clause shall survive termination of these Terms to the extent necessary for enforcement of payment obligations and recovery of dues.
7. Refund and Cancellation
7.1All requests for refund, cancellation, or withdrawal shall be governed exclusively by the Company’s Refund and Cancellation Policy, which forms an integral part of these Terms.
7.2The student confirms that the Refund and Cancellation Policy has been made available prior to Enrollment and has been read and accepted.
7.3The student acknowledges that:
7.3.1the Services are intangible and time-bound, and involve allocation of limited seats and resources;
7.3.2once Access to the Services is granted - including the issuance of login credentials, access to or viewing of any recorded content or study materials, attendance in any live session, or the conduct of scheduled sessions irrespective of the Student’s attendance - the Company shall be deemed to have commenced performance, all as further described in the Refund and Cancellation Policy.
7.4Accordingly, the student agrees that:
7.4.1refund eligibility shall be limited and conditional, as specified in the Refund and Cancellation Policy - refund requests must be submitted within the period specified therein (currently within ten (10) days from the Enrollment Date, subject to conditions therein);
7.4.2refund rights may be reduced or not available after Access to the Services is granted or upon expiry of specified timelines.
7.5In the case of recorded, pre-recorded, or on-demand courses, the student acknowledges that such courses constitute digital goods with immediate Access upon purchase, and accordingly, such enrolments shall be subject to the absolute non-refundability provisions set out in the Refund and Cancellation Policy.
7.6No refund shall be granted solely on the basis of:
7.6.1change in personal circumstances;
7.6.2inability to attend sessions;
7.6.3dissatisfaction with learning pace or teaching style;
7.6.4failure to achieve expected academic or professional outcomes.
7.7All refund requests shall be processed strictly in accordance with the Refund and Cancellation Policy, and no claim outside its terms shall be maintainable.
7.8The Company shall process eligible refunds within the timelines specified in the Refund and Cancellation Policy (currently: approval within 7–10 working days; credit processing within a further 7–15 working days; 30 days for international payments), subject to verification and applicable deductions as specified therein.
7.9The student further agrees not to initiate any chargeback, payment reversal, or dispute with any bank, card network, or payment gateway in a manner that misrepresents the facts or is inconsistent with these Terms and the Refund and Cancellation Policy, where the Services have been delivered or Access has been granted.
7.10Nothing in this Clause shall limit any rights that cannot be excluded under applicable law, including the Consumer Protection Act, 2019; however, to the extent permitted, this Clause shall govern all refund-related claims.
7.11Company-Initiated Cancellation: In the event the Company cancels a Course prior to or after commencement due to operational, academic, or other reasons, the student shall be entitled to either: (i) a full refund of Fees paid, without administrative deductions; or (ii) a transfer to an equivalent batch, at the Student’s election and at no additional cost - all as more fully set out in the Refund and Cancellation Policy.
7.12Exceptional / Discretionary Refunds: Notwithstanding the foregoing, the Company may, at its sole and absolute discretion, consider refund requests in exceptional circumstances (including verified medical emergencies or force majeure events affecting the student), as set out in the Refund and Cancellation Policy. Such consideration shall not create any right or entitlement, nor shall it constitute a precedent for future claims.
8. Intellectual Property Rights
8.1All content made available as part of the Services, including lectures, recordings, study materials, notes, and other resources (“Content”), is the intellectual property of the Company or its licensors.
8.2The s t u d e n t is granted a limited, non-exclusive, non-transferable right to access and use the Content solely for personal, non-commercial educational purposes.
8.3The student shall not, without prior written permission of the Company-
8.3.1copy, reproduce, record, distribute, or share any Content.
8.3.2make the Content available to any third party;
8.3.3use the Content for commercial or competitive purposes.
8.4Any unauthorized use of the Content shall constitute a material breach of these Terms and may also amount to infringement under applicable law.
8.5The Company may employ technical measures to prevent unauthorized recording or reproduction of Content. Circumvention of such measures shall itself constitute a material breach of these Terms.
8.6In the event of such breach, the Company may-
8.6.1suspend or terminate access to the Services.
8.6.2take appropriate legal action, including seeking injunctive relief and damages.
8.7The obligations under this Clause shall survive termination of these Terms.
9. User Conduct, Discipline, and Compliance Obligations
9.1The student agrees to conduct themselves in a professional, respectful, and lawful manner always while accessing or participating in the Services.
9.2Without prejudice to the generality of the foregoing, the student shall not engage in any conduct that:
9.2.1is abusive, offensive, defamatory, threatening, or harassing towards faculty, staff, or other students;
9.2.2disrupts, interferes with, or adversely affects the delivery of Services or the learning environment;
9.2.3violates any applicable law, regulation, or third-party right;
9.2.4involves impersonation, misrepresentation of identity, or provision of false information;
9.2.5involves unauthorized access, attempted access, or interference with the Platform, systems, or data of the Company.
9.3The student further agrees to comply with all academic guidelines, instructions, and policies communicated by the Company from time to time, and with reasonable directions issued by faculty or administrative personnel.
9.4The student acknowledges that maintenance of a disciplined and conducive learning environment is essential to the delivery of the Services, and compliance with this Clause is a fundamental condition of Enrollment.
9.5The Company reserves the right, at its sole discretion, to:
9.5.1issue warnings or advisories in case of non-compliance;
9.5.2temporarily suspend participation in specific sessions or activities;
9.5.3permanently suspend or terminate access to the Services in case of serious or repeated misconduct, with reference to the termination provisions in Clause 15.
9.6In the event of suspension or termination under this Clause:
9.6.1the student shall have no right to any refund, compensation, or reinstatement, as further detailed in the Refund and Cancellation Policy;
9.6.2the Company’s decision shall, subject to applicable law, be final and binding.
9.7Any breach of this Clause may result in legal liability, including claims for damages and/or injunctive relief, where applicable.
9.8This Clause shall survive termination of these Terms.
10. Placement Assistance Disclaimer, No Guarantee, and Non-Reliance
10.1The Company may, at its discretion, provide placement assistance, career support, mentorship, resume guidance, interview preparation, or similar services (collectively, “Placement Support”) as a facilitative and value-added component of certain Courses.
10.2The student expressly acknowledges and agrees that:
10.2.1Placement Support does not constitute a guarantee or assurance of employment, internship, job offer, salary level, or career outcome;
10.2.2such outcomes are dependent on multiple factors beyond the control of the Company, including the Student’s individual performance, qualifications, market conditions, employer requirements, and economic factors.
10.3The student further acknowledges that the Company does not act as an employer, recruiter, or placement agency, and any interaction with prospective employers is independent and at the discretion of such employers.
10.4No representation, statement, or communication, whether oral or written, shall be construed as a guarantee of placement or career outcome unless expressly set out in a written document signed by the Company.
10.5The student confirms that:
10.5.1they have enrolled in the Course based on its academic and educational value, and not solely or primarily in reliance on any expectation of placement;
10.5.2they have not relied upon any informal assurances, marketing statements, or third-party representations not expressly incorporated into these Terms.
10.6Accordingly, no claim shall lie against the Company for refund, compensation, damages, or deficiency of service based on failure to secure employment or internship, dissatisfaction with Placement Support, or perceived mismatch between expectations and outcomes.
10.7This Clause shall operate as a complete exclusion of liability in relation to placement and career outcomes, to the fullest extent permissible under applicable law.
11. Access Rights, Validity Period, and Expiry of Services
11.1The student acknowledges that access to the Services is granted on a limited, revocable, non- exclusive, and non-transferable basis, subject to compliance with these Terms and applicable policies.
11.2Access to the Services shall be:
11.2.1valid only for the duration specified at the time of Enrollment or as otherwise communicated by the Company;
11.2.2subject to any technical, operational, or usage limitations imposed by the Platform.
11.3The student agrees that:
11.3.1access shall automatically expire upon completion of the applicable Course duration or lapse of the validity period;
11.3.2the Company shall have no obligation to provide continued or extended access beyond such period.
11.4The Company reserves the right to:
11.4.1restrict, suspend, or revoke access at any time in case of breach of these Terms;
11.4.2impose reasonable usage limits, including limitations on device access, session participation, or content availability.
11.5Access to recorded content, live sessions, or materials may be time-bound, phased, or conditional, and not necessarily available perpetually.
11.6The student further acknowledges that:
11.6.1failure to access or utilize the Services within the validity period, for any reason attributable to the student (including personal constraints, scheduling conflicts, or technical issues on the Student’s end), shall not entitle the student to extension, refund, or compensation; provided, however, that where such failure results from a proven technical failure on the Company’s part, the student may request remediation as set out in the Refund and Cancellation Policy;
11.6.2the responsibility to utilize the Services within the stipulated period rests solely with the student.
11.7Any request for extension of access:
11.7.1shall be considered solely at the discretion of the company;
11.7.2shall not create any binding obligation unless expressly approved in writing;
11.7.3shall be responded to within seven (7) business days of receipt.
11.8Upon expiry or termination, all rights of access shall immediately cease, and the student shall have no further claim to access, materials, or services.
11.9The Company shall not be liable for loss of access resulting from expiry, or deletion, removal, or unavailability of Content after the validity period.
11.10This Clause shall survive termination to the extent necessary to enforce restrictions on post- expiry access and usage.
12. Indemnity and Hold Harmless Obligations
12.1The student agrees to indemnify, defend, and hold harmless the Company, its partners, employees, affiliates, contractors, agents, and representatives (“Indemnified Parties”) from and against any losses, liabilities, claims, demands, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
12.1.1any breach or alleged breach by the student of these Terms or any applicable policy;
12.1.2any misuse, unauthorized use, or unlawful use of the services or content;
12.1.3any violation of applicable law, regulation, or third-party rights by the student;
12.1.4any act or omission of the student resulting in disruption of Services, harm to other users, or damage to the company;
12.1.5any chargeback, payment dispute, or reversal initiated by the student in violation of these Terms.
12.2The indemnity obligation shall extend to all direct, indirect, incidental, and consequential losses suffered by the Indemnified Parties, and costs incurred in investigation, defense, settlement, or enforcement of rights.
12.3The Company shall have the right, at its sole discretion, to assume exclusive control of the defense of any claim subject to indemnity and require the student to cooperate fully in such defense.
12.4The student shall not settle any claim affecting the Indemnified Parties without the prior written consent of the Company.
12.5The indemnity obligations under this Clause shall survive termination or expiry of these Terms indefinitely.
13. Limitation of Liability and Exclusion of Damages
13.1To the fullest extent permissible under applicable law, the total aggregate liability of the Company, whether arising in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the total Fees received by the Company from the student in respect of the relevant Course.
13.2Without prejudice to the foregoing, the Company shall not be liable for any: indirect, incidental, special, exemplary, or consequential damages; loss of opportunity, loss of income, loss of profits, or loss of career prospects; reputational harm or personal dissatisfaction; or failure to achieve desired academic, professional, or financial outcomes.
13.3The student expressly acknowledges that the Services are educational in nature and inherently dependent on individual effort and external factors, and that the Company does not guarantee any specific results or outcomes.
13.4The Company shall not be liable for: interruption, delay, or disruption in Services caused by factors beyond its reasonable control; technical issues arising from the student’s device, internet connectivity, or third-party platforms; or unauthorized access due to the Student’s failure to maintain security of credentials.
13.5The allocation of risk under this Clause is a fundamental basis of the commercial bargain, and the Fees charged reflect such allocation.
13.6Nothing in these Terms shall exclude liability where such exclusion is prohibited under applicable law, including the Consumer Protection Act, 2019; however, in such cases, liability shall be limited to the minimum extent permitted by law.
14. Force Majeure and Excused Performance
14.1The Company shall not be liable for any failure, delay, or interruption in performance of its obligations if such failure or delay is caused by events beyond its reasonable control (“Force Majeure Event”).
14.2Force Majeure Events shall include, without limitation: acts of God, natural disasters, epidemics, pandemics; war, terrorism, civil unrest, riots, or governmental actions; strikes, lockouts, or labor disputes; failure or disruption of electricity, internet, telecommunications, or hosting services; and technical failures, cyber incidents, or platform outages beyond reasonable control, provided the Company has taken reasonable cybersecurity precautions.
14.3Upon occurrence of a Force Majeure Event:
14.3.1the Company’s obligations shall be suspended for the duration of such event;
14.3.2the Company shall be entitled to reschedule, modify, or restructure the Services as reasonably required.
14.4Such suspension, delay, or modification shall not constitute breach of contract, deficiency of service, or grounds for refund or compensation, subject to the rights of the student under Clause
7.11where the Force Majeure Event renders continuation of the Course impracticable.
14.5Where a Force Majeure Event continues for a prolonged period, the Company may, at its discretion, provide alternative arrangements, including rescheduling or substitute modes of delivery. If continuation of Services becomes impracticable, the Company may terminate the affected Services in accordance with applicable law.
14.6This Clause shall be interpreted in a manner consistent with its purpose of protecting the Company from liability arising from events genuinely beyond its reasonable control.
15. Termination, Suspension, and Consequences of Breach
15.1The Company reserves the right, at its sole discretion, to suspend or terminate the Student’s access to the Services, with or without prior notice, upon occurrence of any of the following:
15.1.1breach of these Terms or any applicable policy;
15.1.2misconduct, misuse, or violation of user conduct obligations;
15.1.3non-payment or delay in payment of fees;
15.1.4unauthorized sharing of credentials or content;
15.1.5initiation of chargeback or payment dispute in violation of these Terms.
15.2The Company may also suspend access for maintenance, security, or operational reasons, or to investigate suspected breaches or misuse.
15.3The student may discontinue participation in the Services at any time; however, such discontinuation shall not relieve the student of any financial obligations, nor entitle the student to any refund except as expressly provided under the Refund and Cancellation Policy.
15.4Upon termination or suspension:
15.4.1all rights of access to the Services shall immediately cease;
15.4.2the student shall have no further right to use or access any content or platform;
15.4.3all Fees paid shall stand forfeited, except where refund is expressly permissible under the Refund and Cancellation Policy.
15.5Termination shall be without prejudice to any rights, remedies, or claims accrued prior to termination, and the Company’s right to recover outstanding dues, damages, or costs.
15.6The Company shall not be liable for any loss arising from suspension or termination effected in accordance with these Terms, or loss of access to Content following termination.
15.7The provisions relating to indemnity, limitation of liability, intellectual property, payment obligations, and dispute resolution shall survive termination and continue in full force and effect.
16. Dispute Resolution, Governing Law, and Arbitration
16.1These Terms shall be governed by and construed in accordance with the laws of India.
16.2The parties shall use reasonable efforts to resolve any dispute, controversy, or claim arising out of or in connection with these Terms (“Dispute”) through good faith negotiations within fifteen (15) days from the date of notice of such Dispute.
16.3If the Dispute is not resolved amicably within the aforesaid period, the same shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
16.4The arbitral tribunal shall consist of a sole independent arbitrator, mutually appointed by the parties. In the event the parties fail to mutually agree upon the appointment within fifteen (15) days, the arbitrator shall be appointed in accordance with the mechanism prescribed under the Arbitration and Conciliation Act, 1996.
16.5The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English.
16.6The arbitral proceedings shall be conducted in a manner that ensures procedural fairness, independence, and impartiality, and shall comply with all mandatory provisions of applicable law.
16.7The arbitral award shall be final and binding on the parties, and enforceable in accordance with applicable law.
16.8Nothing in this Clause shall prevent the Company from seeking interim or injunctive relief from any court of competent jurisdiction.
16.9Subject to the arbitration provisions above, courts at New Delhi shall have exclusive jurisdiction for purposes of interim relief, enforcement of awards, and ancillary proceedings.
16.10Consumer Forum Rights: Nothing in this Clause shall restrict the right of a Student, where applicable as a “consumer” under the Consumer Protection Act, 2019, to approach a Consumer Disputes Redressal Commission (District, State, or National). This Clause is intended to govern commercial disputes and shall not be construed to oust consumer forum jurisdiction.
17. Electronic Records, Evidentiary Value, and Admissibility
17.1The student expressly acknowledges and agrees that all electronic records maintained by the Company in relation to enrollment, acceptance, payment, access to Services and Content, usage of the Platform, and communications between the parties shall constitute valid, reliable, and admissible evidence in any legal or arbitral proceedings.
17.2Such records may include, without limitation: system logs; timestamps; IP addresses; device and browser information; clickstream data; and email and communication records.
17.3Such electronic records shall be presumed to be accurate and authentic, unless proven otherwise by cogent evidence.
17.4The student further waives any objection to the admissibility of such records on the grounds that they are in electronic form, are not originals, or are generated or maintained by the Company’s systems.
17.5The parties agree that electronic records shall have the same evidentiary value as physical documents, subject to applicable law, including the Bharatiya Sakshya Adhiniyam, 2023 (which replaces the Indian Evidence Act, 1872).
18. Waiver, Estoppel, and Time Limitation for Claims
18.1No failure, delay, or omission by the Company in exercising any right, power, or remedy shall operate as a waiver, nor shall any partial exercise preclude further exercise of the same.
18.2Any waiver by the Company shall be valid only if made in writing, limited to the specific instance for which it is granted, and not deemed a continuing waiver.
18.3The student shall be estopped from asserting any claim, defense, or position inconsistent with the representations, acknowledgements, and undertakings contained in these Terms.
18.4Without prejudice to the foregoing, the student agrees that:
18.4.1any claim, dispute, or cause of action arising out of or in connection with these Terms must be raised within sixty (60) days from the date of occurrence of the underlying event;
18.4.2failure to raise such claim within the aforesaid period shall result in the claim being irrevocably waived and time-barred, to the fullest extent permissible under applicable law.
18.5This Clause shall apply irrespective of whether the claim is framed in contract, tort, consumer law, or otherwise.
19. Modification of Terms and Continuing Acceptance
19.1The Company reserves the right to modify, amend, update, or replace these Terms and any related policies at any time, in its sole discretion.
19.2Updated versions of these Terms shall be published on the Platform or communicated through appropriate channels and shall be effective no earlier than seven (7) days after such publication for material changes, or upon publication for minor or administrative amendments.
19.3Continued access to or use of the Services after such modification shall constitute binding acceptance of the revised Terms.
19.4Where required by applicable law, the Company may seek explicit consent through clickwrap or similar mechanisms.
19.5The student acknowledges that it is their responsibility to periodically review these Terms and remain informed of any updates.
19.6If the student does not agree to the modified Terms, the sole remedy shall be to discontinue use of the Services, subject to the Refund and Cancellation Policy.
20. Severability, Survival, and Interpretation
20.1If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, such provision shall be severed to the extent of such invalidity, and the remaining provisions shall continue in full force and effect.
20.2Any invalid or unenforceable provision shall be replaced, to the extent permissible, with a valid provision that most closely reflects the original intent and commercial purpose.
20.3The following provisions shall survive termination or expiry of these Terms: payment obligations; refund restrictions; intellectual property rights; indemnity obligations; limitation of liability; dispute resolution; and evidentiary provisions.
20.4These Terms shall be interpreted as a whole, giving effect to all provisions. Headings are for convenience only and shall not affect interpretation.
21. Entire Agreement and Integration
21.1These Terms, together with all documents expressly incorporated herein by reference, including but not limited to the Refund and Cancellation Policy, Privacy Policy, and any enrollment forms, undertakings, or declarations executed by the student (collectively, the “Governing Documents”), constitute the entire agreement between the parties with respect to the subject matter hereof.
21.2The student expressly acknowledges and agrees that these Terms supersede all prior or contemporaneous communications, negotiations, representations, understandings, or agreements, whether oral or written, relating to the Services; and that no reliance has been placed on any statement not expressly set out in the Governing Documents.
21.3Any marketing materials, advertisements, brochures, website content, social media communications, or informal interactions shall be deemed illustrative and non-binding, unless expressly incorporated into these Terms.
21.4No variation, amendment, or modification of these Terms shall be valid or binding unless made in accordance with Clause 19 (Modification), or expressly agreed in writing by the Company.
21.5In the event of any inconsistency or conflict between the documents forming part of the Governing Documents, the documents shall be read harmoniously to give effect to the intent of the parties; and where conflict cannot be resolved, these Terms shall prevail, subject to mandatory requirements of applicable law.
21.6This Clause shall operate as a complete integration clause.
22. Assignment, Transfer, and Delegation
22.1The student shall not assign, transfer, novate, delegate, or otherwise dispose of any of their rights, obligations, or interests under these Terms, whether in whole or in part, without the prior written consent of the Company.
22.2Any purported assignment or transfer by the student in violation of this Clause shall be null, void, and of no legal effect.
22.3The Company shall have the unrestricted right to assign, transfer, novate, or otherwise deal with these Terms to any affiliate, successor, or third party; and to delegate performance of any of its obligations to qualified third-party service providers, contractors, or partners.
22.4The student expressly consents to such assignment or delegation by the company, and agrees that such assignment shall not require further notice or consent, unless mandated by applicable law, and that the Company shall not be liable for any acts or omissions of such third parties, to the extent permitted under applicable law.
22.5The rights and obligations of the Company shall ensure to the benefit of and be binding upon its successors, assigns, and permitted transferees.
23. Governing Law, Jurisdiction, and Court Interface
23.1These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
23.2Subject to the arbitration provisions contained in Clause 16, the courts at New Delhi, India, shall have exclusive jurisdiction over all matters arising out of or in connection with these Terms.
23.3Without prejudice to the generality of the foregoing, such jurisdiction shall extend to: applications for interim or injunctive relief; appointment, challenge, or substitution of arbitrators; enforcement, execution, or challenge of arbitral awards; and any ancillary or supportive proceedings in aid of arbitration.
23.4The student expressly agrees that the choice of New Delhi as the exclusive jurisdiction is reasonable and commercially justified, having regard to the Company’s place of business, and shall not initiate or maintain proceedings in any other jurisdiction inconsistent with this Clause.
23.5The student further waives, to the fullest extent permissible under applicable law, any objection to such jurisdiction, including objections based on inconvenience of forum, or lack of territorial proximity.
23.6In the event the student initiates proceedings in any forum contrary to this Clause, the Company shall be entitled to seek immediate dismissal or transfer of such proceedings, at the student’s cost.
23.7This Clause shall survive termination of these Terms and shall continue to apply to all disputes, irrespective of when they arise.
24. Contact Details, Communication Protocol, and Legal Notices
24.1All communications, notices, and correspondences in relation to the Services and these Terms shall be conducted through the official contact channels designated by the Company.
24.2The Company’s official contact details, as updated from time to time, are as follows: Email: info@quintedge.com Phone: +91-7303381314
24.3All queries, grievances, requests, and communications shall be directed only to the above official channels. Communications made through informal or third-party channels shall not be deemed valid or binding upon the Company.
24.4Any response, clarification, or assurance provided through unofficial channels shall not constitute a binding representation or modification of these Terms, unless expressly confirmed through official communication channels.
24.5The Company may communicate with the student through email, SMS or phone calls, Platform notifications, or any other contact details provided at the time of Enrollment.
24.6Any notice or communication from the Company shall be deemed to have been duly served: in the case of email, upon successful transmission to the Student’s registered email address; in the case of SMS or electronic notification, upon dispatch; and in the case of Platform notifications, upon posting on the Platform.
24.7The student shall be responsible for maintaining updated contact details and regularly checking communications received through registered channels.
24.8Any legal notice or formal communication by the student to the Company shall be sent in writing to the Company’s registered office address and/or official email ID, and shall clearly specify the nature of the grievance, relevant facts, and supporting documents.
24.9No legal proceeding or formal dispute shall be initiated without first issuing a written notice and allowing the Company a minimum period of fifteen (15) days to respond and attempt resolution.
25. Data Protection and Privacy
25.1The Company collects, processes, stores, and uses personal data of the student in connection with the provision of Services. Such processing shall be conducted in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023.
25.2By enrolling in the Services and accepting these Terms, the student provides express consent to the collection and processing of their personal data for the following purposes:
25.2.1provision of the Services, including delivery of courses, communication, and support;
25.2.2administration of enrollment, payment, and account management;
25.2.3compliance with applicable legal and regulatory obligations;
25.2.4improvement of the Company’s services and Platform.
25.3The Company shall implement reasonable technical and organizational measures to protect the student’s personal data from unauthorized access, loss, or disclosure, in accordance with applicable law.
25.4The student’s personal data shall not be sold to third parties. It may be shared with service providers and partners solely to the extent necessary for delivery of the Services, subject to appropriate confidentiality obligations.
25.5The student has the right to access, correct, and, in certain circumstances, withdraw consent for processing of their personal data, in accordance with the Digital Personal Data Protection Act, 2023. Requests may be submitted to the official email address in Clause 24.2.
25.6For full details of the Company’s data practices, please refer to the Privacy Policy, which forms
part of the Governing Documents and is available on the Platform.
26. Grievance Redressal Officer
26.1In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Company has designated a Grievance Officer to address complaints and grievances of Students in relation to the Services.
26.2The details of the Grievance Officer are as follows:
Name: Designation: Email: info@quintedge.com Phone: +91-7303381314 Address: 2/3, West Patel Nagar, New Delhi, Delhi – 110008
26.3All grievances shall be submitted in writing to the Grievance Officer through the official channels specified above. The Company shall endeavor to acknowledge grievances within seventy-two (72) hours and resolve them within thirty (30) days of receipt.
26.4This mechanism is without prejudice to the student’s right to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Acknowledgement of Terms
By completing Enrollment, making payment, or accessing the Services, the student confirms that they have read, understood, and agree to be bound by these Terms and all incorporated documents.
